Frequently Asked Questions
Once I'm approved to drive with Vecto, how do I receive my payout?
Great question! Once you’re approved, you’ll receive an email with a link to set up your payment method. Simply follow the instructions and submit.
What if I encounter issues with setting up my payment method?
No worries, our customer support team is here to assist you. Simply reach out to us via our support email: [email protected] and we’ll help you sort it out.
Do you have any fees for payouts?
there is a 0.25% + 0.25$ for each payout goes from Vecto app to your bank account or debit card. These charges are collected by the payment processing system, Vecto does not receive any money from the payouts transfers.
Why is Vecto starting its operation in parts of the Northern Virginia area?
Vecto is starting its operation this way to ensure the presence of drivers to meet customers’ requests.
How long does it take to receive a response to general questions?
Generally, we respond to general questions through email within 2 hours.
Is there any other way to get help besides email?
Currently, email is the best way to get help. However, we are constantly reviewing our support methods and will update you with more options in the future.
What kind of payment methods can I use?
We offer various payment methods such as bank transfers or debit card. You can choose the one that’s most convenient for you.
How can customers make sure they can find drivers during the early stage of Vecto's operation?
Customers are encouraged to use the booking tools provided by Vecto during the early stage of its operation.
Can I change my payment method later?
We offer various payment methods such as bank transfers or debit card. You can choose the one that’s most convenient for you.
How can I get help from Vecto ?
You can get help by going to the settings in your app, clicking on “Get in Touch,” and shooting us an email. We will email you back with answers as soon as possible.
What is the usual response time for technical issues?
The response time for technical issues can take up to 4 hours. However, we always strive to answer as quickly as possible and provide the best possible solution to your problems.
What should I include in my email when asking for help?
It would be best if you included as many details as possible about your issue, including your name, a detailed description of the problem, and any error messages that you have received. This information will help us respond quickly and provide the best solution.
